Refund policy

Last updated: 26 October 2026

1. Your legal rights and our voluntary policy

This policy applies to standard HUASIFEI website purchases. It does not exclude statutory cancellation, withdrawal, conformity, warranty or refund rights. Those rights may depend on your location and whether you are buying as a consumer or a business.

Except where applicable law requires otherwise or we expressly agree, we do not accept returns for non-quality reasons, including change of mind. We do not accept voluntary non-quality returns after a product has been opened, installed or used. These restrictions do not exclude remedies for defective, damaged, incorrect or nonconforming goods, or any mandatory cancellation or withdrawal right. For a quality issue, contact us first so that we can verify the issue and arrange the appropriate remedy, with replacement or reshipment as our preferred approach where permitted by law.

Consumer purchases protected by EU or UK distance-selling rules

Where applicable EU or UK distance-selling law gives you a right to withdraw from a standard online goods purchase, you may notify us of your decision within 14 days after receiving the goods without giving a reason. Different receipt rules can apply to orders delivered in separate parts. You must normally send the goods back within 14 days after notifying us. Send a clear withdrawal statement to huasifei@gmail.com or use the withdrawal form below. Obtaining return authorization is not a condition for giving a valid withdrawal notice.

You may handle the goods as reasonably necessary to establish their nature, characteristics and functioning. Opening packaging does not by itself cancel this right. Where the law permits, you may be responsible for a reduction in value caused by handling beyond what was necessary for that assessment.

For a valid withdrawal, we will reimburse the payments required by law, including the cost of our least expensive standard outbound delivery option. We do not have to reimburse an extra charge for a more expensive delivery option you chose where the law permits that exclusion. Reimbursement is due within 14 days after we receive your withdrawal notice, although, where permitted, we may withhold it until we receive the goods or evidence that you sent them back, whichever occurs first. Refunds will use the original payment method and will not incur a reimbursement fee.

You pay the direct cost of a change-of-mind return only where this was properly disclosed before purchase and applicable law permits. If we did not give a required disclosure, or if the return relates to defective or nonconforming goods, the applicable legal allocation of costs applies. For defective goods, we will bear the costs that the law requires us to bear.

Some genuinely made-to-order or clearly personalized goods may fall within a legal withdrawal exception. We will not treat the selection of ordinary stock modem, regional or standard configuration options as automatically establishing that exception. Any applicable exception must be identified before purchase.

Model withdrawal form
To: Shenzhen Huasifei Technology Co., Ltd., B13, Building A, Konka Guangming Technology Center, No. 288 Xingxin Road, Shenzhen, Guangdong 518107, China; huasifei@gmail.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods].
Ordered on/received on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s), only if this form is sent on paper: [signature].
Date: [date].
Delete as appropriate. Using this form is optional.

2. Incorrect, incomplete or damaged orders

If we send the wrong item, omit an ordered item, or your goods arrive damaged, contact us with the order details and a description of the problem. Where reasonably possible, include photographs of the product, packaging and shipping label.

Our normal operational remedy is to send the correct, missing or replacement goods after verifying the issue. This does not prevent you from choosing another remedy where applicable law gives you that right. We will explain whether anything needs to be returned and provide instructions before you ship it.

3. Defective goods and compatibility problems

For a retail quality issue, contact HUASIFEI first. Our team will work with you one-to-one to review the symptoms, verify the issue and provide a specific solution and instructions for your case. Please do not arrange a return shipment independently. This assessment process does not restrict any remedy or deadline required by applicable law. After verification, replacement or reshipment is our preferred approach, subject to those rights.

Our one-year commercial warranty provides replacement handling for covered quality defects, as set out in the Limited Warranty and Technical Support Policy. Statutory remedies may apply independently of that warranty and may last longer. For consumers protected by applicable EU rules, the statutory guarantee for faulty or nonconforming goods is at least two years; our one-year commercial warranty does not replace it. UK consumers also retain their applicable statutory rights and remedies, which are not limited to our one-year warranty.

If a product does not match the agreed configuration, supplied description or a compatibility commitment we expressly made, contact us. We will assess it as an order or product issue, not automatically as a change-of-mind request. We may ask for details of the hardware revision, installed modem, carrier, firmware and observed fault to identify the appropriate resolution.

4. Requesting a return

Contact huasifei@gmail.com before returning goods. Provide your order number or other reasonable proof of purchase, the model, the reason for the request and relevant supporting details. We will review the request and provide return authorization and instructions where a return is needed.

Our authorization procedure is for coordinating the return; it does not override a legally effective withdrawal notice or make a mandatory remedy subject to our discretion. Please do not send goods to an unconfirmed address or to a carrier's return address shown on the parcel.

The operational return location is our company address:
B13, Building A, Konka Guangming Technology Center, No. 288 Xingxin Road, Shenzhen, Guangdong 518107, China.
Please obtain the recipient name, telephone number and shipment instructions from our team before sending a return.

5. Return shipping and charges

The customer bears the cost of shipping goods back to HUASIFEI, including an authorized quality-related return, except where applicable law requires HUASIFEI to pay. Contact us before shipping so that we can provide the return instructions. This rule does not create a right to return goods for non-quality reasons.

We will explain the replacement shipping arrangements and any applicable charges in your individual resolution plan before you agree to proceed, subject to applicable law. The customer-return-shipping rule above does not, by itself, assign replacement outbound shipping costs to the customer.

Any separately agreed freight terms for business procurement, bulk and OEM or ODM orders are governed by the applicable quotation or contract, subject to mandatory legal rights.

Any agreed allocation of shipping costs is subject to applicable law. We will bear costs where the law requires us to do so. You will be told the applicable return arrangements before being asked to send goods. This policy does not impose an undisclosed restocking fee, automatic deduction or penalty.

The refund treatment of the original delivery charge, including shipping included in the product price, follows applicable law and the approved terms of the particular return. We will not retrospectively invent a delivery charge to reduce a legally required refund.

6. Refund processing

Where you are entitled to a refund, we will explain whether a return is required and process the refund within the deadline required by applicable law. Any lawful right to await receipt of the goods or evidence of their return will be applied only where permitted.

After a refund is approved, we issue it within 3 business days to the original payment method. Our business days are Monday to Friday, with business hours of 09:00 to 19:00 Hong Kong time (UTC+8); these working days and hours apply to our refund processing. This internal processing period does not extend a statutory deadline or make a mandatory refund dependent on discretionary or indefinite approval. If applicable law requires us to issue a refund earlier, we will meet that deadline.

The time a payment provider takes to display funds may differ from the time we issue the refund. We will not describe a provider's processing time as a reason to delay issuing a refund that is due.

7. Bulk and customized orders

Cancellation, returns and remedies for bulk or OEM or ODM projects are set out in the separately agreed quotation or contract. The nature of the product and the buyer's legal status matter; a standard product is not automatically excluded from consumer rights merely because it was sold in quantity or with selectable standard options.

8. Contact

Returns and refunds: huasifei@gmail.com
Seller: Shenzhen Huasifei Technology Co., Ltd.