Shipping policy

Last updated: 26 October 2026

1. Scope and destinations

This policy applies to standard orders placed through the HUASIFEI website. Bulk orders and OEM or ODM projects follow their separately agreed shipping arrangements.

We offer worldwide shipping. Shipment remains subject to applicable law, carrier service coverage and address-specific restrictions, including any restrictions affecting the product being ordered. Use the delivery options available at checkout or contact us if you need confirmation for an address. If we cannot fulfil an accepted order, we will notify you promptly, discuss any lawful alternative with you and provide the cancellation and refund required by applicable law. We will not impose a new shipping fee or substitute another arrangement without your agreement.

2. Dispatch and delivery times

In-stock standard orders are dispatched within 3 business days after successful payment. Our working days are Monday to Friday, and our business hours are 09:00 to 19:00 Hong Kong time (UTC+8). The dispatch period is not a delivery-time promise.

We ship from our company location in Shenzhen, China, normally using DHL or FedEx. The carrier and estimated transit time depend on the destination and shipment. Any delivery estimate provided for your order is separate from the dispatch period. Customs processing and events affecting the carrier may affect transit time.

If an item is unavailable or we expect to miss the stated dispatch time, our sales team will contact you with the revised information and available options. We will obtain any agreement to a delay required by applicable law and provide cancellation or refund options where required. We will not treat silence as agreement where the law requires affirmative consent.

For preorders, any special dispatch estimate must be disclosed before payment. Custom-project production and shipping schedules are agreed separately in writing.

3. Shipping charges

Current standard website prices include standard shipping. A later revision of our pricing or shipping policy does not automatically change the price of an accepted order.

Any nonstandard shipping arrangement or additional charge must be disclosed and agreed before it is incurred. Bulk-order freight is included in, or separately stated in, the relevant quotation. We do not assume that the standard website arrangement applies to a bulk or customized shipment.

4. Import duties and customs

You are responsible for applicable taxes on your purchase and import duties, as disclosed at checkout or otherwise required by applicable law. These may include taxes collected at checkout and import taxes or duties payable at the destination. The inclusion of standard shipping does not by itself mean that taxes or duties are included. We will disclose and collect taxes when required and comply with our tax-remittance obligations. We will not transfer an obligation to you where the law requires us to bear it.

Please provide accurate recipient details and cooperate with reasonable customs-clearance requests. Contact us promptly if the carrier or customs authority asks for information you cannot provide. We do not promise that a shipment will be free of customs checks or that every jurisdiction will permit every product to be imported.

5. Delivery information

Check the delivery address and contact details carefully before paying. If you notice an error, contact us promptly. We will explain whether the shipment can still be changed and any proposed charge before you agree to it. We do not guarantee that an address can be changed after dispatch.

6. Lost, missing, incorrect or damaged shipments

If a shipment is lost, we will coordinate with the carrier regarding compensation and arrange reshipment. This process does not limit any remedy or deadline required by applicable law.

If your order arrives with missing items, incorrect goods or transport damage, contact us so we can verify the issue and arrange replacement or shipment of the missing items. Please keep the packaging and provide your order number, relevant photographs and a description when reasonably possible. Do not return an item until we give return instructions.

If tracking shows delivery but you cannot locate the parcel, contact us. We will investigate with you and the carrier rather than treating the tracking entry alone as a final decision on your claim. The outcome will depend on the facts and your applicable rights.

Please report an issue as soon as reasonably possible. This request is not a short deadline that removes statutory rights.

7. Contact

Shipping assistance: huasifei@gmail.com
Seller: Shenzhen Huasifei Technology Co., Ltd.